FAQ

FAQ for PCBAE Quality

FAQ can be paid attention to our six Customer Service Teams, and ready to provide best answer and service for your Questions.

Quality is first one of PCBAE specialities and

How to start for PCB fabrication and assembly samples from PCBAE?

Just confirm below items with email with Gerber files for pcb prototypes and BOM files for PCB Assembly.

1.Single pieces delivery or penalized by yourselves or penalized by PCBAE

2.Quantity ( units or panels)

3.Layers:Layer 2 Layers 4 Layers 6 Layers 8 Layers 10 Layers 12 Layers 14 Layers, 16 Layers, 18 Layers 20 Layers 22 Layers 24 Layers, or other Layers

4.Material: FR-4 , Aluminum Board, Rogers , HDI(Buried/blind ≥4 Layers Copper Base), Any other material model can be remarked.

5.FR4-TG: TG 130-140, TG 150-160, TG 170-180

6. Thickness (mm):0.2 0.4 0.6 0.8 1.0 1.2 1.6 2.0 2.4 2.6 2.8 3.0 3.2 , or others.

7. Min Track/Spacing: 2.5/2.5mil, 3/3mi, 4/4 mil, 5/5 mil, 6/6 mil, 8/8 mil, or others.

8. Min Hole Size: 0.15mm 0.2mm 0.25mm 0.3mm ↑ 0.8mm ↑ 1.0mm ↑ No Drill hole, or others.

9. Solder Mask: Green, Red, Yellow, Blue, White, Black, Purple, Matte black, Matte green, None, or others.

10. Silkscreen: White, Black, None, or others.

11. Gold fingers: Yes or No

12. Surface Finish:HASL with lead, HASL lead free, Immersion gold(ENIG), OSP, Hard gold, Immersion silver(Ag), ENEPIG, None, others.

13. Via Process :Tenting vias, Plugged vias, Vias not covered. For Gerber files, this choice will be made according to files.

14. Finished Copper:1 oz Cu 2 oz Cu 3 oz Cu 4 oz Cu 5 oz Cu 6 oz Cu 7 oz Cu 8 oz Cu 9 oz Cu 10 oz Cu 11 oz Cu 12 oz Cu 13 oz Cu 14 oz Cu, or others.

Some project would be with below items:

15. Peelable Solder Mask

16. Half-cut/Castellated Holes

17. Edge Plating

18. Impedance control

19. Halogen-Free

20. Custom Stackup

21 Carbon Mask

22. Via in pad/ Via filled with resin

23. Press-fit holes

24. Countersinks/Counterbores

25. Z-axis milling

 

What is PCBAE working hours?

There is someone who can work for your questions as 7/24/365.

How to provide prototypes/NPI/Pilot/Mass as low as possible for the price?

Profit margins will not affect the quality of product and process development, especially in the electronics industry. One of the hottest issues experienced by electronics manufacturers and OEMs is the ever-changing technology that requires increasingly complex PCB fabrication and assembly services. For all these problems, quality standards should be maintained at every stage of PCB and PCBA. Of course, happy intermediaries or intermediate links to reduce the cost of PCB fabrication and assembly can be considered.

How to return or refund from PCBAE?

If there are any defects in our PCB and PCBA, please let me know at info@pcbae.com, we will check it within 24 hours. If we found we have a problem with it, it will be either repaired or re-produced., or we will refund you.

How does your privacy policy work?

It is respected the privacy of all our customers. We promise we will never share your personal information with any third parties.

How can I get a quote?

Just tell our service person for it, and it will be quoted within 12 hours, remember to enclose your Gerber files and all other necessary files for PCB Fabrication ans Assembly quotation.

When does it begin for turn-time?

After the EQ confirmation. There are some Engineering Questions for Gerber files and BOM files. It can be confirmed after communication.

Are all of your PCBs with RoHS Compliant?

Yes.

Why do we need to penalize for PCB layout?

Panelization is a key item for PCB cost. It can be paneled by both or PCBAE. For example。 4 units/panel, 8 units/panel, etc.

Why do I need to design Panelization Frame (Break-away Frame of Panelization)?

If the clearance between the board’s edge and copper is less than 3.5mm, or it needs to be panelized for fabrication cost, the Panelization Frame (Break-away Frame of Panelization) must be added at the two longer paralleled edges of the boards to ensure that the boards can be assembled by the SMT.

Is there any better shipment way for our PCB and PCBA?

Yes, We have rich experience for shipping, and we can suggest with better as you have. For example, we can offer delivery and shipping through third parties such as DHL, UPS, FedEx, TNT, and the United States Postal, or other company Shipping Service.

Who is the best courier company to ship?

It depends on the actual project for total weight and urgency of delivery. PCBAE has rich experience for delivery

Who will be responsible for the customs duty that may be levied at my country?

As the customs policy may be different in different countries, some customs authorities would levy customs duty on imported PCBs in some countries. If this , it is your responsibility to pay. In many countries, the duty may be waived or exempted.

What are your capabilities for PCB fabrication?

For the full list of our PCB Capabilities, please refer to Highfive PCBAE Capabilities